Q. How quickly can you do the installation?

We do all our installations within 5 days of order. We also have an express installation service, where you can get your alarm fitted within 24 hours of order at an additional cost of £99, within 48 hours for an additional fee of £49.00, and weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.

Can you do the installations on a weekend for us please?

We certainly can. Please have a look at our express installation service. Weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.

Who does you alarm installations for you?

We use our own engineers for all our installations. Our engineers are trained and certified by the manufacturers we work with and alsoall our installers are BS7858 Screened and CRB checked for your protection.

Do I have to decide if I need any extra accessories now?

Of course not, our engineers carry all necessary stock with them and you can decide with them at the time of installation if you need any extra bits. They start all installations with a survey and make recommendations. You can order the standard kit on the website or on over the phone and pay for any accessories you get on completion of installation either by card, cash or cheque

Can you make any of your alarms pet friendly?

Yes we certainly can. Apart from Yale alarms, all other ones do not cost you any extra to make them pet friendly. Just mention you want it to be pet friendly when you place your order. Yale alarms tend to be little more expensive with the pet friendly sensors.

You fitted an alarm for us, and now we have pets? Can you upgrade my alarm to be pet friendly for me?

No problem at all. Please get in touch and we can arrange that for you.

Can you install alarms with third party monitoring?

We certainly can. We can have alarms connected to our third party monitoring station and they will call you to let you know your burglar alarm is going off. We however, do not do police response alarms and keyholder services, generally used in commercial premises.

What is a proximity tag?

Proximity tag is a portable device which can be used for turning the alarm on and off without having to punch your user code in to operate your burglar alarm.

Why should I get keyfobs with my burglar alarms?

Wireless keyfobs make it easy for you to turn the alarm on and off from anywhere in the house. Keyfobs are handy at night, as you can operate your alarm sitting in bed, and they also work as a panic button for you as well.

What is the advantage of having a smart phone app with my alarm?

A smart phone all for an alarm allows for you to remotely control your alarm from any where in the world. You can check your intruder alarm status, and turn it on and off as well. Some apps will even allow you to individually control each sensor in the alarm and make settings changes. With apps, alarms can notify you and give you details of which sensor triggered the alarm as well. Some alarms also has the option of camera sensors if you have app.

Why should I have camera sensors with my alarm?

For burglar alarms with smartphone apps, we always recommend considering fitting them with camera sensors. Camera sensors helps with visual verification of an actual alarm. The alarm will send photos/ videos to your phone, so you can see who triggered the alarm and take necessary actions. You can also log into your app and take photos of your house anytime from the app as wel.

Does your alarms have app for windows phone or blackberry phones?

Unfortunately most burglar alarm manufacturers tend to work only with android and iphone devices and hence apps are only available for such devices. However, you can always log into your alarm from a computer with internet access as well.

Are you part of NACOSS, NSI or SSAIB?

We are part of SSAIB. We also have our own internal training procedures and all our engineers go through training with manufacturers we work with as well.

Do you provide insurance certificates?

Yes we do. We can install our professional range of alarms with a SSAIB certificate.

Does a wireless alarm depend on home broadband wifi to work?

No, they don’t! All British Standard Wireless Burglar Alarms work on their own dedicated wireless frequency. Some alarms do use your broadband for smart phone app connectivity for remote access and control.

Can you list some of the features the alarms have?

Here’s a small list of what alarms these days can do for you. Apart from the obvious loud and visible siren outside, most of our alarms also have internal sirens built into the control panel of the alarm.
Zone Controllable Alarm – you can use them when you go out and also when you go to bed at night.
Telecommunicating Alarms – Alarms call you when they are triggered using either your landline or using a simcard inside the alarm
Smart Phone App Alarms- Alarms connect to your home broadband and can be remotely accessed and controlled from your smart phone
Camera Sensors Alarms – Alarms with apps can also have motion sensors with built in cameras which sends you photos/ video when alarm is triggered, for visual verification.

Do you offer installation only service?

Yes, we do. Please get in touch and we will be happy to go through the options and pricings with you. Please note, with installation only service, we offer 1 year onsite warranty for the installation. If the product gets faulty, you will have to take it back to the product supplier. When we supply and install the product, the whole responsibility is ours.

You fitted an alarm for us, now I am having a problem with it.

Sorry to hear that. Please get in touch and we will help you get that sorted.

Does your price include fitting and VAT?

Yes, all the prices displayed on the website for intruder alarms, include fitting and VAT. There is no hidden charges and all our systems come with 1 year onsite warranty for installation and products.

What is your best price?

All our prices are published on the website. The burglar alarm prices we have on the website are all inclusive of supply, fitting and taxes.

If I book an install then once its installed I don’t like it - what is the cancellation policy?

Unfortunately, there is no cancellation available after a system is fully installed for you. They come with 1 year onsite warranty and if anything is wrong we will fix them free of cost. Once a system is installed, they cannot be removed without damages to your property or cannot be sold off to another customer. No installation company will offer a free removal of alarm after installation. You can of course cancel your order between placing an order an installation. Our cancellation policy is detailed in our terms and conditions section.

I don’t know how many sensors I need with my alarm?

No problem at all, we can help you choose them. You can even decide if you need any extra devices on the day of installation. Our engineers carry them in stock.

I am moving house, could I take my burglar alarm with me?

Yes you certainly can. Please get in touch and we can arrange an engineer to remove it and reinstall it in the new property for you.

Can I add more devices to my alarm on a later date?

Certainly! Please call us on 020 3137 8727 and we discuss your requirements and arrange this for you.

I have a Yale Pet PIR, however why is my cat sometimes triggering the alarm when set  ?

Please note limitations when using the pet-friendly PIR’s. The weight of the pet and the pet climbing the height so that it will get detected. So if pet climbs a table or sofa it may get detected. Our experts will position the sensor in best suitable place.

How long will the siren sound for when the alarm is triggered?

The siren will sound when triggered for a pre-selected time of 4 or 10 minutes, chosen by you. The system will automatically be re-armedagain after this time period has elapsed.

What is the output of the wall-mounted siren in decibels?

The technical specification is 110 decibels.

Can I use more than one external siren on my Control-panel alarm ?

It is possible to have several sirens, yes. However, only one unit can be programmed with a siren-based alarm. Separate sirens can be purchased by calling us on 0800 193 8727 or from our installers at the time of installation and ‘dummy’ boxes are also available..

How is the external siren powered?

The siren uses standard, non-rechargeable, D-type alkaline batteries. It is not solar powered.

How and when will I need to change the batteries in the siren?

Siren batteries should be refreshed every 2-3 years. The unit will ’beep’ five times when arming the system to inform you that the battery power is too low. It is required to disable the siren tamper when swapping out batteries. Further details are to be found in the manual.

How many telephone numbers can be stored on the Premium alarm control panel?

A maximum of three contact numbers can be stored.

Do Yale control panels have built-in sirens?

Yes, in addition to the external siren unit you have the option of enabling or disabling the internal panel siren.

Why does my control panel ‘beep’ every 30 seconds and with the amber warning light lit?

A power fail or ‘tamper’ condition is present within the system. Check all devices are firmly screw-mounted and that the DC adaptor is connected. If necessary, try re-seating the control panel on the wall mounting back plate with the panel in programming mode.

The control panel displays only the date and time, so how will I know if the alarm is set?

If the alarm is set in ‘Home’ mode, the panel display will always display ‘Home’. In ‘Away’ mode, however, the ‘Alarm On’ status will disappear after 5 minutes to show only the time and date.

I have a shed / garage, will I be able to use a detector in this location?

There will not be a problem in using a detector in this location.

I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem?

You can use pet friendly sensors. Alternatively, a magnetic door contact could be used in place of a PIR for this purpose.

Why does the alarm not trigger when I walk in front of a PIR?

Yale PIR’s have a built-in 60 second sleep timer, to prolong the battery life. Arm your system before vacating all areas occupied by PIR detectors for a maximum period of 60 seconds, before re-entering the area and retesting. Please bear in mind, that faster reaction is obtained when movement is detected by walking across the field of view of a PIR lens, rather than simply standing in front of it.

What is the maximum movement detection range of a PIR?

The PIR’s will respond to movement of up to 15 metres away.

Should the red light flash on my PIR?

The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility.

Can I test my new alarm without irritating the neighbours?

The control-panel based system has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Are all Yale alarms completely wire-free?

All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit

I wish to expand my existing Yale alarm. How many detectors can I use in total, and where can I purchase additional accessories from?

Yale alarm systems will accommodate a maximum of 20 devices

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.

What is the output of the wall-mounted siren in decibels?

The technical specification is 110 decibels.

How long will the siren sound for when the alarm is triggered?

The siren will sound when triggered for a pre-selected time of upto 15minutes, chosen by you. The system will automatically be re-armed again after this time period has elapsed.

Can I use more than one external siren on my Control-panel alarm?

It is possible to have two sirens, yes. . Separate sirens can be purchased by calling us on 0800 193 8727 or from our installers at the time of installation and ‘dummy’ boxes are also available..

How is the external siren powered?

The siren uses Lithium 3.6v Bell Box Battery.

How and when will I need to change the batteries in the siren?

Siren batteries should be refreshed every 3-4 years.

How many telephone numbers can be stored on the Visonic powermax control panel?

A maximum of four numbers can be stored.

I have a shed / garage, will I be able to use a detector in this location?

There will not be a problem in using a detector in this location provided its not faraway from the control panel.

I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem?

You can use pet friendly sensors. Alternatively, a magnetic door contacts or curtain sensors could be used in place of a PIR for this purpose.

Why does the alarm not trigger when I walk in front of a PIR?

All Visonic PIR’s have a built-in 60 second sleep timer, to prolong the battery life. Arm your system before vacating all areas occupied by PIR detectors for a maximum period of 60 seconds, before re-entering the area and retesting. Please bear in mind, that faster reaction is obtained when movement is detected by walking across the field of view of a PIR lens, rather than simply standing in front of it.

What is the maximum movement detection range of a VisonicPIR?

The Visonic PIR’s will respond to movement of up to 15 metres away.

Should the red light flash on my PIR?

The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility.

Can I test my new alarm without irritating the neighbours?

The Visonic Powermax and all other visonic control-panel based systems has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Are all Visonic alarms completely wire-free?

All of the detectors are completely wire-free, For control panel mains wiring is required and telehone line is also needed.

I wish to expand my existing Visonic alarm. How many detectors can I use in total, and where can I purchase additional accessories from?

Visonic alarm systems will accommodate a maximum of 28 devices.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs or tags are programmed in. The individual members of the household can carry their own keyfob/tag around, allowing simple arming and disarming of the system as desired.

What is the output of the wall-mounted siren in decibels?

The technical specification is 108 decibels.

How long will the siren sound for when the alarm is triggered?

The siren will sound when triggered for a pre-selected time of upto 15minutes, chosen by you. The system will automatically be re-armed again after this time period has elapsed.

Can I use more than one external siren on my Infinite prime alarm ?

No,It is possible to have only one active wireless sirenbox for Infinte prime alarm.

How is the external siren powered?

The siren uses 12v dc supply and it got a back up battery also..

How many telephone numbers can be stored on the Infinite Prime control panel?

A maximum of four numbers can be stored.

I have a shed / garage, will I be able to use a detector in this location?

There will not be a problem in using a detector in this location provided its not faraway from the control panel.

I have pets at home. Is it likely they trigger my alarm, if so how can I overcome this problem?

You can use pet friendly sensors. Alternatively, a magnetic door contacts or shock and vibration detectors could be used in place of a PIR for this purpose.

Why does the alarm not trigger when I walk in front of a PIR?

All Infinite Prime PIR’s have a built-in 60 second sleep timer, to prolong the battery life. Arm your system before vacating all areas occupied by PIR detectors for a maximum period of 60 seconds, before re-entering the area and retesting. Please bear in mind, that faster reaction is obtained when movement is detected by walking across the field of view of a PIR lens, rather than simply standing in front of it.

What is the maximum movement detection range of a Infinite Prime PIR?

The Infinite Prime PIR’s will respond to movement of up to 15 metres away.

Should the red light flash on my PIR?

The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the operation of a PIR, vacate the area for up to 60 seconds, and test using the ‘walk test’ facility.

Can I test my new alarm without irritating the neighbours?

The Infinite Prime control-panel based systems has a useful ‘walk test’ feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours.

Are all Infinite Prime alarms completely wire-free?

All of the detectors are completely wire-free, For control panel mains wiring is required and telephone line is also needed and siren box requires a 12 v supply.

I wish to expand my existing Infinite Prime alarm. How many detectors can I use in total, and where can I purchase additional accessories from?

Infinite Prime alarm systems will accommodate a maximum of 32 devices.

How often will I have to change the batteries in my alarm system?

Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.

I have a large household with many family members, young and old, entering and exiting the property at varying times of day. How can I overcome this?

It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.Also you can have a keypad near to the door so that each user can arm and disarm the system.