Terms and Conditions | Fitted Home Alarms

All our engineers are free of any police convictions, cautions or charges having a clear criminal record. All alarm accessories and equipment installed is subject to the manufacturer’s original 12 month warranty. Any equipment failure in this time will be replaced free of charge. All workmanship is guaranteed for 12 months also. We offer extended 2 year warranty on products and 3 year warranty on installations, when you purchase annual service package at the time of installation. Annual service package purchased on a later day will only have our standard 1 year warranty on products and installations. Details of Annual Service Package can be found here. Alarm battery replacement after 12 months or equipment failure after 12 months will be treated as a repair or service basis. Terms of service contract to be notified upon purchasing extra alarm cover on a 12 month or 24 month basis after expiry of the original warranty period of 12 months. Alarm malfunction repair due to abuse of equipment even during the original warranty period will be charged at a call out fee plus retail cost of part(s) replaced. We do not indemnify you against and do not accept liability for any financial or material loss or damage incurred due to the alarm equipment installed malfunctioning or being circumvented by a third party even during 12 month warranty period. The alarm is installed as a deterrent and no guarantee is given on our part that it will perform as expected in all circumstances. The maximum liability we will accept in any case is the total cost of the system as originally installed.

Refund Policy

Any products purchased from us that does not require any installation, comes with a 7 day cancellation policy and full refund will be made available. For products purchased with installations, cancellations made before 48 hours of installation will only incur our administration fee of £30.00 and a refund will be processed within 5 working days. For products purchased with installations, any cancellation within 48 hours within the confirmed date of installation will incur all our labour costs and administration costs and any balance due will be refunded within 10 working days. Customer has all other statutory rights that the customer has as a Consumer and none of our Terms and Conditions shall affect your statutory rights. Details of our Terms and Conditions are available at the point of purchase before payments are processed. For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk

Our Site Usage Terms and Conditions

For purposes of these terms and conditions, "Fitted Home Alarms", “FHA”, "I", "us" or "we" shall mean Fitted Home Alarms Ltd. The Term "you" refers to the user or viewer of the Fitted Home Alarms website.
If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms as outlined below.

Website Disclaimer

The information contained in this website is provided by Fitted Home Alarms for general purposes only and subject to change without notice.
While we try to keep the website up-to-date, we makes no warranties or representations of any kind whatsoever about the quality, content, timeliness, completeness, accuracy, reliability, adequacy, suitability or availability with respect to the website, or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event shall Fitted Home Alarms be liable for any loss or damage, including without limitation any special, incidental or consequential damages or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use or misuse of this website or the information, data or images herein.

Material Use/Copyright

The Fitted Home Alarms website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. This website and any product name, company name, logo, brand or other mark mentioned on this website may be trademarks and/or service marks or copyrights of their respective owners.
Any distribution of any information or image from this website, in whole or in part, is strictly prohibited other than the following: (a) You may print hard copies of any item for your personal and non-commercial use only; (b) You may copy the content to individual third parties for their personal use but only if you acknowledge the website as the source of the material. You may not without the express prior written permission of Fitted Home Alarms distribute or commercially exploit the content in any way, nor may you transmit it or store it in any other website or other form of electronic retrieval system.
You must not infringe the rights of others, including the right of privacy and copyright (an example would be sharing without permission of the copyright owner protected material such as a image, music or video file. Many of these activities could result in legal action, a fine or a term of imprisonment or both. If you are in any doubt as to the legality of anything, take independent legal advice before proceeding.

External Links

The Fitted Home Alarms website may contain links to other (external) websites from time to time which are not under the control of Fitted Home Alarms Therefore, we make no representations whatsoever about any other website to which you may have access through this website. When you access an external website, you do so at your own risk, and Fitted Home Alarms is not responsible for the content of those websites. The inclusion of any links does not imply a recommendation or endorse the content of that website. It is your responsibility to ensure that any page or website you select for viewing is free from content that you may deem inappropriate.

Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

General

Fitted Home Alarms may amend the site usage policy from time to time, and will post any changes here, so that you are familiar with the policy adopted by us.
If you have any questions in regard to this policy or wish to report a breach of this policy please contact us at the address below:-

Fitted Home Alarms Ltd.
1 Twyford Place
Lincolns Inn Office Village
Lincoln Road
High Wycombe
Buckinghamshire
HP12 3RE

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Rated 4.7 out of 5. See some of the reviews here.

Cyrilgregorious
30 May 2014
The staff at Fitted Home Alarms were wonderful. I wanted to have an alarm system put in for a while, once I contacted Fitted Home Alarms everything worked, they were responsive, provided me with understandable and competitive pricing, educated me on different system options and their installation staff were very professional.I am one happy satisfied customer. they were on time, very professional, courteous and cleaned up so nicely after they were done…
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Meier22
11 November 2015
We moved into our new home which already had a Yale alarm fitted and we needed some help with learning how to use. Fitted Home Alarms sent an engineer to us on the same day we called them up, the engineer reset the alarm to put new codes for us, set the alarm to call us and also did a service for us. He knew the product inside out and even gave us keyfobs so that we can operate the alarm from our bed now. Excellent service and great value for money! Highly recommended!...
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Thefarooqs
04 April 2013
An excellent experience from start to end. Highly knowledgable and friendly engineers. Top of the range products. I bought the alarm forst followed by a full cctv set up. Great after care service and have already reccomended to my friends who have had the same level of service and care. Will definitely use again…
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Jay
28 January 2013
Excellent service offered by Fitted Home Alarms from start to finish. Simple and user friendly website, easy ordering system, and quick installation of the system. Use their chat to an agent facility on their website, which was very useful. Will definitely recommend them to friends and family and will continue to use them in the future.…
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Excellent Customer Service
04 April 2015
We faced some problems with the Yale alarm we tried to self install and it was constantly going off. We found Fitted Home Alarms on the internet and called them one sunday evening, and surprised that someone answered the phone. Man I spoke to on phone was very patient and extremely helpful...
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jamessurman123
14 July 2016
From initial call to discuss options to engineer visit to finalise alarm and install the system on the day, everything was done professionally and now I have an alarm fitted with 10 year warranty. Really pleased with the product and service....
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